As a business owner or manager, you understand the importance of reliable order fulfillment. The order is not complete until the customer has received the sold items. Successful completion of orders is an integral part of operations as it directly impacts a company’s reputation. As businesses grow, they may come to realize they can no longer keep up with demand with their current approach and that fulfilling orders in-house is no longer feasible.
That’s where C&M Transport steps in. Headquartered in the Cleveland, OH, area, we have 17 locations across the country, allowing us to provide premium third-party logistics (3PL) services nationwide. Learn more about the services our family-owned and operated company offers and the ways your business could benefit from them.
What Are 3PL Services?
3PL management refers to the outsourcing of order fulfillment or e-commerce logistics processes to a third-party company. With the necessary tools and infrastructure already set in place, 3PL providers allow businesses to accomplish more.
In today’s world, consumers purchase products much differently than they once did. Just in 2022, there were 268 million digital buyers in the United States. By 2025, experts anticipate this number to reach 285 million. The boom of e-commerce has propelled the need for reliable 3PL services.
The benefits of opting for third-party services include:
Saves Time and Money
By choosing to partner with a third-party logistics company, you eliminate the expenses associated with in-house fulfillment, such as buying or renting warehouse space, labor, truck maintenance, and shipping software. Because a 3PL provider handles all the steps of the order fulfillment process, including packing boxes and loading trucks, you can use that time more wisely.
Expand Your Customer Base
Selling and shipping products in only one region limit your business’s potential. Choosing to work with a company that can provide everything from full truckload and expedited services to air charter services can help you expand your reach and your customer base.
Our 3PL Solutions
One of the luxuries of partnering with C&M Transport is our deep knowledge of the 3PL process. Our company is run by people who started as road drivers, providing us with a unique perspective and allowing us to offer solutions that are people-serviced, not the typical industry “systems” solution.
Another advantage of our services is our use of technologically advanced systems. We use the most up-to-date software, parcel tracking, and driver communication. We do this to ensure we are providing the most advanced 3PL services to our customers.
Our 3PL process covers all aspects of your order fulfillment, from cross-decking to freight-forwarding. Clients can expect the following steps to be taken care of by our team:
To successfully fulfill your customer’s orders, we first need inventory on hand. We accept incoming inventory from clients to speed up order fulfillment. C&M Transport keeps detailed records of what inventory is coming in to help stay organized. This allows us to start fulfilling your orders more quickly and efficiently.
Inventory is received and stored in one of our fulfillment centers for safekeeping. Each item has a dedicated storage location, so our team knows exactly where to find it when it’s time to fulfill an order. We offer several warehouse options to meet a variety of needs.
When a customer has placed an order and the item has been picked up from our fulfillment center, it’s ready for packaging. We use a wide range of packing materials to ensure your product arrives to the customer in its intended condition.
The next step of the process is shipping. At C&M Transport, we offer both ground and air charter services. Once the order ships, our integrated technology will automatically update for detailed tracking.
Not every customer will be satisfied with their purchase. Our 3PL services account for returns made by customers. If a customer makes a return, we will accept the item and restock or dispose of it depending on your company’s policies and preferences.
Call Today to Learn More About Our 3PL Services
If your business is growing at a rapid pace and you can no longer keep up with shipping demands, C&M Transport is here to support you. Even though we are based in Painesville, OH, we offer superior 3PL services throughout the country. Our 3PL company has an expansive network that your in-house operation may be lacking, allowing our team to help eliminate the stress of order fulfillment, especially for small to medium-sized businesses. For more information regarding our 3PL process or other services at our trucking company, contact us today at C&M Transport.